Shipping Policy
At OrchidPerfumeFactory, we aim to provide a seamless shopping experience and ensure timely delivery of your orders. Please read our shipping policy for detailed information on shipping rates, delivery times, and processes.
- Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Rates and Delivery Times
- Shipping rates are calculated at checkout based on your location and order size.
- Estimated delivery times:
- Domestic Shipping: 1-2 days in UAE
- Please note that delivery times may vary depending on customs, holidays, or other factors beyond our control.
- Shipping Providers
- We partner with reliable shipping carriers to ensure your orders’ safe and timely delivery. The carrier details will be provided in your shipping confirmation email.
- Tracking Information
- Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor its progress.
- Customs and Import Taxes
- For international orders, customers are responsible for customs duties, taxes, or import fees required by their country.
- Undeliverable Packages
- If a package is returned to us due to an incorrect address provided by the customer or failure to collect the package, the customer will be responsible for reshipping fees.
- Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us at orchidperfumes.ae@gmail.com or +971 05 66637385 within 1-2 Days of the delivery date. We will work with the shipping carrier to resolve the issue promptly.
- Contact Information
- For any questions or concerns about shipping, please contact us at orchidperfumes.ae@gmail.com or +971 05 66637385