At OrchidPerfumeFactory, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below:
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Eligibility for Refunds
- Refunds are available for items returned within 7-days of delivery.
- The item must be unused, in its original packaging, and in the same condition as when received.
- Proof of purchase (receipt or order confirmation) is required to process a refund.
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Non-Refundable Items
- Opened or used perfumes cannot be refunded due to hygiene and safety reasons.
- Sale or clearance items are non-refundable unless defective.
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Defective or Damaged Items
- If you receive a defective or damaged item, please contact us at OrchidPerfumes.ae@gmail.com or +971 05 66637385 within 7 days of delivery. We will arrange a replacement or refund after verifying the issue.
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Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
- We recommend using a trackable shipping service to ensure the safe return of the product.
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Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and the amount will be credited to your original payment method within 5–7 business days.
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Exchanges
- Exchanges are subject to availability and can only be processed for the same product.
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Contact Information
- For any questions or concerns about our refund policy, please contact us at OrchidPerfumes.ae@gmail.com or +971 05 66637385